1.Do the SkyMiles change and redeposit fees apply to airport transactions?
Yes. All SkyMiles award ticket fees and rules apply to transactions made at the airport.
2.If I make multiple changes to my ticket during one single transaction, will I be charged for each separate change?
The change fee is not cumulative. Multiple changes to one ticket within one transaction will only require one fee. For example, if a member requests changes to travel dates and requests expedited delivery; this will only require one administrative fee.
3.I would like to upgrade my purchased ticket to First Class using my SkyMiles miles. Will I be charged a fee to upgrade?
No fee is charged when miles are used to upgrade revenue tickets. However, if a non-refundable ticket that has already been upgraded with miles is changed after it is confirmed, then applicable fees will include the revenue penalty fee plus the SkyMiles administrative fee.
4.Why are the SkyMiles fees calculated per person, per ticket rather than per account?
SkyMiles fees are being charged per person, per ticket to follow the current revenue ticket policy.
5.My co-worker told me that he does not have to pay SkyMiles administrative fees. Do the fees apply to everyone?
As a benefit of their Elite status, Northwest will waive most SkyMiles fees for Platinum Elite members (excluding government imposed fees and paper tickets fees).
6.If I cancel my reservation is that considered a change? Is there a fee?
Reservations that are cancelled are not considered a change, they are considered a cancellation. If you wish to have your mileage redeposited back into your account, you will be required to pay the SkyMiles administrative redeposit fee.
7.Can I change the name on my award ticket?
Name changes are not permitted on revenue or award tickets. If prior to the start of your travel, you decide that a different person will be traveling, you will be required to cancel your itinerary, redeposit the miles and book a new travel itinerary for that person. Fees will apply.
8.May I change my return on nwa.com if I have already traveled on the outbound segment?
Yes, in most cases you may change your return flight even after you have flown on the outbound flight. You can do this by accessing View/Change Reservations on nwa.com.
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