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Changing or Redepositing SkyMiles® Awards
Cantabria, Spain
SkyMiles award tickets are valid only for the person and itinerary for which they were issued. The following applies to domestic and international award itineraries: If travel plans change prior to the travel start date, award tickets may be changed and reissued, or if no part of the award ticket has been used, the mileage may be redeposited to the original account. For wholly unused and partially used award tickets, changes may be made for up to one year from the originally scheduled outbound flight. Northwest Airlines® requires instant ticketing of award travel bookings. A credit card will be required at the time of booking or change to pay for any applicable fees and taxes. Miles may be redeposited back into the original account for no fee if the reservation is canceled prior to midnight the next day. If it is decided that a different person will be traveling, the original itinerary must be canceled, the miles redeposited and a new travel itinerary booked for that person. If someone other than the member is traveling on an award ticket and a change requires additional miles, only the member can request the change. If the award ticket changes require additional mileage, the current award price levels will apply. All fees are USD and nonrefundable. Platinum Elite members are exempt from SkyMiles award ticket fees (not including taxes, government imposed fees, award travel fuel surcharges, the PerkChoice processing fee, or paper ticket fees). Changing an Award Ticket Changes made via a Northwest Agent are subject to a $50 SkyMiles administrative change fee per person, per ticket for Platinum Elite members.* All other members will be subject to an administrative fee of $100 per person, per ticket.
*Platinum members are eligible to receive two fee waivers for any two reservations per year. Please contact the Elite Services number on the back of your Elite card to utilize these waivers. Waivers are not available on nwa.com or at Northwest Airlines Self-service Check-in Kiosks at the airport. Changes made via nwa.com or at a Northwest Airlines Self-service Check-in Kiosk at the airport are $50 per person, per ticket for Platinum Elite members.* All other members will be subject to an administrative fee of $100 per person, per ticket. Award tickets may be changed:
*A reservation may only be changed on nwa.com if it is Northwest marketed (tickets with a Northwest flight number), regardless of operating carrier. If your reservation is marketed by an Airline Partner (ticket has another airline's flight number), you must contact a SkyMiles Reservations Agent. The increased fee will apply. Note: If for any reason your transaction cannot be processed on nwa.com or at a Self-service Check-in Kiosk (example Paper Tickets), you will be directed to a Northwest Agent and the increased fee will apply. If you have previously changed the return portion of an award itinerary, you must contact a Northwest Agent to make any future changes. The increased fee will apply. Changes to Paper Award Tickets SkyMiles Service Center SkyMiles award reservations may be cancelled and the mileage redeposited. Redeposits made via a Northwest Agent are subject to a $50 SkyMiles administrative change fee per person, per ticket for Platinum Elite members.* All other members will be subject to an administrative fee of $100 per person, per ticket. *Platinum members are eligible to receive two fee waivers for any two reservations per year. Please contact the Elite Services number on the back of your Elite card to utilize these waivers. Waivers are not available on nwa.com. Award tickets may be redeposited:
Redeposit Guidelines:
Note: If for any reason your transaction cannot be processed on nwa.com, (example Paper Tickets), you will be directed to a Northwest Agent and the increased fee will apply. Redepositing Paper Award Tickets SkyMiles Service Center Downgrading an Upgraded Award Ticket If you have upgraded a revenue ticket to First or BusinessEliteSM with SkyMiles miles and choose to downgrade the ticket back to Economy Class, you will be required to cancel the entire reservation, redeposit the mileage and rebook a new itinerary. You may apply the value of the revenue ticket toward the price of the new itinerary. You will be subject to the SkyMiles administrative redeposit fee as well as the change fees associated with the revenue ticket. Platinum Elite members will be exempt from the SkyMiles redeposit fee but will be subject to the revenue ticket change fee. A processing fee* applies for changes, refunds and/or mileage redeposits. For itineraries within North America or within Asia, the fee is $100 USD; for all other international itineraries the fee is $200 USD. SkyMiles Medallion members are not exempt from this fee. Exception: The Customers First Refund rule applies. When reservations are made and tickets are purchased on the same day, refunds are permitted at no charge up to 1 day after tickets are purchased and mileage may be redeposited at no fee. Partially used tickets cannot be redeposited. *Valid for PerkChoice bookings made on or after September 12, 2008. Changes and Saturday-night Stay Restrictions Effective January 15, 2009, Northwest will remove the Saturday-night stay restrictions on PerkSaverSM Award tickets. If you booked your award ticket prior to January 15, 2009, and the award ticket is subject to a Saturday-night stay requirement, and a change to the itinerary causes the itinerary no longer to meet the restriction, the ticket cannot be revalidated. Below are the options available:
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