Program Terms and Conditions

1. Northwest Airlines® has the right to terminate the SkyMiles® program at any time.
2. Northwest may change the SkyMiles program rules, regulations, benefits, conditions of participation or mileage levels for awards, tickets and cities served, in whole or in part, at any time without notice, even though changes may affect the value of the mileage already accumulated. Northwest may change or terminate program partners, withdraw, limit, modify or cancel any award, increase the mileage required for any award, modify or regulate the transferability of awards or benefits, add an unlimited number of blackout dates or limit the number of seats available to any or all destinations. Northwest has the final say as to whether an itinerary qualifies for SkyMiles travel awards.
3. SkyMiles miles have no expiration date. However, consistent with the general terms and conditions of the SkyMiles program, Northwest Airlines reserves the right to change the SkyMiles program at any time without notice, including imposition of expiration limits or reactivation fees. If no mileage from any source is posted to a SkyMiles member's account for three consecutive years, the account is subject to termination, including forfeiture of all accrued mileage.
4. Northwest reserves the right to make SkyMiles Bonus Miles and promotional offers available to select members based on flight activity, geographic location, program participation or information supplied by the member.
5. All mileage and subsequent awards must be earned and used according to the terms and conditions of the SkyMiles program. Northwest has the right to make the final decision on whether an itinerary qualifies for SkyMiles travel awards.
6. As a condition of membership, SkyMiles members may receive SkyMiles mileage statements, SkyMiles program updates and other related materials at Northwest's discretion. Northwest reserves the right to cease mailing of SkyMiles program updates and related materials to any SkyMiles member.
7. Abuse of the SkyMiles program (including failure to follow program policies and procedures, the sale or barter of awards or tickets and any misrepresentation of fact relating thereto or other improper conduct as determined by Northwest in its sole judgment, including, among other things, violation of the tariffs of Northwest or any partner airline participant in the program, any untoward or harassing behavior with reference to any Northwest employee or any refusal to honor Northwest Airlines employees' instructions) may result in cancellation of the member's account and future disqualification from program participation, forfeiture of all mileage accrued and cancellation of previously issued but unused awards. Any violation of these rules may result in confiscation of tickets at any time (including en route) and the payment by the SkyMiles member or passenger of the full applicable Y, C, J, F or P fare for any segment traveled on program award tickets that have been misused. In connection with the enforcement of any of the terms and conditions governing the SkyMiles program, Northwest Airlines reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys' fees and court costs.
8. Northwest reserves the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations by Northwest shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.
9. Allow six to eight weeks for all mileage to be credited to your SkyMiles account.
10. From time to time, the data you have furnished to Northwest and KLM may be provided to SkyMiles Partners in the travel industry to enhance your travel experience and may be used to bring you relevant and valuable offers from these SkyMiles Partners. If you no longer wish to receive these communications, please contact the SkyMiles Service Center at 1-800-44PERKS.
11. Except as otherwise explained below, mileage credit is not transferable and may not be combined among SkyMiles members or conveyed by any means to anyone, including through a member's estate, and may not pass to members' successors and assigns. Accrued mileage credit and award certificates and award tickets do not constitute property of the member. Neither accrued mileage, award certificates nor tickets are transferable by the member (i) upon death, (ii) as part of a domestic relations matter or (iii) otherwise. Mileage earned from another frequent flyer program cannot be transferred to the SkyMiles program.

    Enrollment

12. The SkyMiles program is open to any individual with a mailing address in North America or in any country that has not prohibited participation in frequent flyer programs, with the exception of countries in Europe, Africa, the Middle East and the Indian Subcontinent. If you change your mailing address to Europe, Africa, the Middle East or the Indian Subcontinent, you can no longer earn miles in the SkyMiles program. Instead, your account should be transferred to KLM's Flying Blue Program. Once you change your address in SkyMiles Manage my Reservations, a card will be sent to your new address so that we may obtain the necessary signature. After the consent is received, existing mileage balances will be transferred to your new, or existing, Flying Blue account.
13. Corporations or other legal entities cannot be enrolled as members.
14. Only one person may be enrolled per SkyMiles account. An individual may have only one account and that must be in his/her real (legal) name. Membership will be listed under the participant's full name including title (Mr., Ms., etc.) and middle initial. To receive flight credit, the name on the ticket must match the name on the member's account exactly.
15. Membership is non-transferable.
16. Retroactive credit will not be given for flights taken prior to enrollment.

    Earning Flight Miles

17. Mileage accrual is based on the nonstop mileage between your origin and destination for each segment of the trip. A segment is defined as all travel under a single flight number. On connecting flights that require a change of plane and flight number, credit is given for each segment of the trip.
18. When making flight reservations, please confirm the airline is Northwest or a Northwest SkyMiles Airline Partner. Northwest is not responsible for notifying members of changes in partner participation in the SkyMiles program. List of SkyMiles Airline Partners.
19. Only published fares on Northwest, our SkyTeam® Global Alliance Partners or other SkyMiles Airline Partners (and on Delta Vacations^® unpublished fare types) qualify for mileage credit with the exception of travel on these fare types: frequent flyer program/discounted award travel, CATY international, VUSA, standby, infant, some select unpublished fares, some student fares, free, no value, bulk tickets, agency/industry discount tickets, back-to-back tickets, tickets booked and ticketed at select ARC locations and any other fares that are from time to time declared by Northwest to be (i) eligible for mileage accrual at a reduced rate or (ii) ineligible for mileage accumulation.
20. Last Minute Packages fares and some unpublished fares will earn 250 Bonus Miles per segment.
21. Flight cancellations due to any condition that Northwest, our SkyTeam Global Alliance Partners and/or other SkyMiles Airline Partners cannot control, including but not limited to weather delays, will not be granted award mileage credit.  Passengers are entitled to mileage credit when rerouted on another carrier due to operational reasons which occur at the airport on the day of travel. The member may earn mileage credit for the original NW/KLM itinerary as ticket by requesting and completing a mileage credit request form.
22. You must actually travel to earn SkyMiles flight mileage. Miles will not be awarded on unused, forfeited, fraudulent or refunded tickets, or on additional tickets purchased on the same flight under the same name for any reason. Only the person named on the SkyMiles account and who actually flies can earn SkyMiles mileage, even if they purchase tickets for other people. Miles will not be awarded when a person checks in and improperly identifies under the same name as the member. Any fraudulent activity in connection with the program will entitle Northwest, in its sole discretion, to terminate an individual membership and/or Elite member status, void all mileage credit and cancel previously issued tickets, awards and certificates. An individual member may earn miles only once and in one frequent flyer program for the entire itinerary. Miles will not be awarded for extra seats purchased by such member for any reason.
23. In case of upgrades to First or Business Class, SkyMiles mileage credit will be awarded based on the purchased fare and not on the actual class of service flown.
24. While Northwest, our SkyTeam Global Alliance Partners and our other SkyMiles Airline Partners make every attempt to provide accurate credit or mileage, it is the member's responsibility to retain necessary documents, such as boarding passes and ticket receipts, to be provided for retroactive credit.

Earning SkyMiles Mileage Partner Miles

25. SkyMiles Mileage Partners, partner locations and partner offers are subject to change and termination, without notice, by Northwest or its partners. Northwest assumes no liability for these changes or for informing members of changes. Members should confirm partner status when making reservations or prior to completing transactions.
26. Some SkyMiles Mileage Partners allow members to convert points to SkyMiles miles. For Point-To-Miles conversions, miles cannot be converted back to points at any time for any reason.

    Redeeming Miles for SkyMiles Award Travel

27. All award travel must be via the routes of Northwest Airlines and SkyMiles Airline Partners. Awards may be limited to select routes or Northwest coded affiliate flights. Please refer to the Redeem Miles section for full details.
28. Award travel has no cash value and will not be refunded.
29. Mileage award levels are subject to change at any time without notice. Travel restrictions to certain destinations and additional blackout dates may be announced by Northwest at any time without notice. PerkSaverSM Awards are limited and subject to seat availability. These awards may not be available at peak times to prime destinations. Increased availability is offered through the PerkPassSM Award pricing option.
30. Partially or wholly unused award tickets, to remain valid, must be exchanged within 90 days after the date of the first unflown flight. Unless exchanged as provided above, the ticket will have no value. More than one exchange per ticket may be made, if done in compliance with the foregoing rules. A non-refundable SkyMiles administrative fee will apply, per person, for each award ticket exchange. Administrative fees, per person, per ticket, are payable for changes involving a Northwest Agent, changes to a paper award ticket, or for changes made at nwa.com. Fees may vary in amount and will be USD. Platinum members are exempt from all fees except the fee to change the award from an E-Ticket to a paper ticket. Details.
31. If the first departure date on the ticket is missed, the wholly unused award ticket may be redeposited up to 90 days after the first departure date on the original ticket. Once travel has begun, no redeposit may be made. Miles can only be redeposited into the account from which they were redeemed. A non-refundable SkyMiles administrative redeposit fee per person, per ticket applies. All fees will be USD. Platinum members are exempt from this fee. Details.
32. Award tickets (including upgrades with miles) issued for someone other than the account holder via a Northwest Reservations agent or at an airport location within 10 days or less of the travel date will be subject to a non-refundable $50 USD SkyMiles administrative fee per person. The trip summary and receipt will be delivered to the account holder's address. This fee is exclusive of other applicable taxes and fees (including Customs, inspection, immigration, security, agriculture, facility and departure/arrival charges, any administrative fee, and the September 11th U.S. Security Fee of up to $10 USD roundtrip) Details.
33. The sale, purchase, brokerage, resale, barter or exchange of SkyMiles award tickets or SkyMiles miles for compensation is expressly prohibited. Any violation of these rules will result in confiscation of tickets at any time (including en route), the payment by the SkyMiles member or the passenger of the full applicable Y, C, J, F or P fare for any segment traveled, the payment of damages, attorneys' fees and court costs, closure of the SkyMiles account, and forfeiture of miles accrued and unused awards that have been earned.
34. You are responsible for paying all applicable taxes and fees (including Customs, inspection, immigration, security, agriculture, facility and departure/arrival charges, any administrative fee, and the September 11th U.S. Security Fee of up to $10 USD roundtrip) and obtaining necessary travel documents for award travel. A non-refundable ticketing fee will apply to tickets issued via a Northwest Reservations call center or airport location, fee amounts may vary. In addition, a non-refundable fee of $50 USD per ticket will be charged for passengers who request paper tickets in E-Ticket eligible markets. A credit card will be required at time of booking to pay for any applicable fees and taxes.
35. Award travel that encounters a delay or cancellation by Northwest will be reaccommodated on Northwest, Continental, Delta or KLM, according to Northwest guidelines, with the following exception: if reaccommodation on Northwest, Continental, Delta or KLM is not available, off-line reaccommodation options will be offered to SkyMiles Medallion members and customers traveling on the last flight of the day where the only alternative is an overnight stay.

    Redeeming Miles for SkyMiles Upgrade Awards on Northwest/KLM

36. The ticketing of an upgrade award option will be determined by the rules of the purchased fare and ticket designator. Be sure to advise your reservation agent if you have already purchased a ticket. Administrative fees, ticketing fees or departure fees may apply.
37. Upgrade options are valid for most members traveling on most published fare types (and on many Delta Vacations unpublished fare types) except for the following: frequent flyer program free/discounted award travel, VUSA passes, Visit USA fare, Round-The-World, Circle-The-Pacific, infant/child, Asian origin spouse fare, companion fares, Asian consolidator ID tickets, denied boarding compensation, free, no value, agency/industry discount tickets, charter flight tickets, senior discount tickets, student fares, Fly Later-Fly Free vouchers, CATY International, most unpublished fares, consolidator tickets issued on 01298 ticket stock, bulk tickets, any certificates, coupons, Bonus Miles or promotional offer/tickets, Northwest trans-Atlantic fares beginning with M/H/Q/V/L/T/K and Northwest trans-Pacific fares beginning with M/H/Q/V/L/T/K. Upgrades on Delta Vacations fares are handled by Delta Vacations, not SkyMiles.
38. Upgrading to J or P class is excluded when using SkyMiles upgrade awards.
39. Select or most Coach fares on trans-Atlantic and trans-Pacific flights may be upgraded to D or I class; only full-fare tickets can be upgraded to Z class.
40. SkyMiles mileage upgrades for trans-Atlantic and trans-Pacific itineraries are only available on eligible paid Northwest Y and B type fares, Continental Y and H type fares, and on KLM S and B type fares.
41. Upgrade awards do not apply to side trips or other fares sold in conjunction with award travel.
42. Upgrades, like all awards, cannot be ticketed in Central or South America, the South Pacific, Europe, Africa, the Middle East, the Indian Subcontinent or elsewhere in the Atlantic region.
43. SkyMiles non-Elite members may not use miles to upgrade to First Class on domestic itineraries when purchasing Northwest T and K type fares or Continental V, Q, T, S and L type fares. Northwest will determine the eligibility of new fare types as they become available.
44. If you have upgraded your paid ticket with SkyMiles miles and decide to downgrade the ticket back to Economy class, you may apply the value of your paid ticket toward the price of any new itinerary, and it will be subject to any applicable SkyMiles administrative fees as well as any applicable change fees associated with the paid ticket.