Information on a Paper Ticket Refund

In order to effectively assist you with your request, please note that only claims fitting into one of the following categories should be sent to the Passenger Refunds Department:

• Completely unused or partially used tickets for flights on Northwest Airlines.

All original Northwest Airlines tickets and documents, along with copies of supporting documentation (e.g. copy of death certificate, etc), must be mailed to:

Northwest Airlines, Inc.
Passenger Refunds Department
C6455
7500 Airline Drive
Minneapolis, MN 55450-1101

We cannot review any claims without receiving the proper documents.

For other refund questions, please contact Northwest Airlines Passenger Refunds Department at 612-726-2422, Monday through Friday - 8:00 a.m. to 4:00 p.m. CT, or Northwest Airlines Reservations at 1-800-225-2525. You may also send us an Email.

Please note:

• All refunds are subject to audit and final approval by Northwest Airlines' Passenger Refunds Department.
• Refunds are credited to the form of payment on the original ticket.
• Please allow several days to process credit card transactions which will appear on your next statement.
• If original purchase was made in cash or by check, please allow 2-3 weeks for a refund check to be mailed to the original purchaser.
• Tickets issued outside the US or with an international itinerary have a longer processing time.