Ask a QuestionInformation on an Alliance Ticket Refund
Your refund request will be handled according to the country where the ticket was issued. If you have a KLM Royal Dutch Airlines ticket issued outside North America, please send your refund request to:
KLM Royal Dutch Airlines
Refunds Department
Patentlann 5
2288 EE Rijswijk (ZH)
The Netherlands
If your ticket was issued by Continental Airlines, please mail your refund request directly to:
Continental Airlines
Customer Refund Services
P.O. Box 3046 HQJRF
Houston, TX 77253-3046
For other refund questions, please contact Northwest Airlines Passenger Refunds Department at 612-726-2422, Monday through Friday - 8:00 a.m. to 4:00 p.m. CT, or Northwest Airlines Reservations at 1-800-225-2525. You may also send us an Email.
Please note:
- All refunds are subject to audit and final approval by Northwest Airlines Passenger Refunds Department, or our alliance partners' Refunds Department.
- Refunds are credited to the form of payment on the original ticket.
- Processing time is determined by our alliance partners' Refunds Departments.
