Claims Information

Airfreight Loss or Damage Claims
To assist customers in the claims process Northwest Airlines Cargo provides access to the official freight claim form on-line. To file a claim for airfreight loss or damage you must be the shipper or consignee on the Northwest master air waybill.

• Domestic Claims
  Domestic shipments damage and/or loss discovered by the Consignee after delivery must be reported to Northwest within 15 days after delivery.
• International Claims
  For international shipments the Consignee must report any damage discovered within 14 days after delivery, and any loss or non-delivery within 120 days from the date of the issue of the Air Waybill.
• To File a Claim:
  • Select the NWA Cargo Claim Form link below
  • Download or print off a copy of the form
  • Complete form and mail or fax to:
    Northwest Airlines, Inc.
    Cargo Claims
    Department C5689
    7500 Airline Drive
    Minneapolis, MN 55450
    Fax: (612) 726 2028
    Note: If you fax your claim, please do not send a duplicate via the U.S. mail.
• View Claim Form in Adobe Format
  Cargo Claim Form and Instructions
  Adobe Acrobat: Requires Adobe Acrobat reader.

VIP Service Failure Refund
Effective February 8, 2005, if you have booked your VIP shipment from www.cargoportalservices.com and it did not arrive at the destination on the original flight it was booked on, you may be eligible for a refund. Please click on the link below to review the refund conditions and to print the refund request form.

• View Refund Request Form in Adobe Format
  VIP Service Claim Form
  Adobe Acrobat: Requires Adobe Acrobat reader.