Northwest Equipment Services

> Northwest Wheelchair Service
> Northwest Electric Cart Service

Airport Wheelchairs
Northwest has wheelchairs available for use at each of its airport locations. Most stations start their day with several wheelchairs available at curbside, ticket counter and gate locations and replenish these throughout the day.

If no wheelchairs are in view upon arrival, make a verbal request to the skycap or customer service personnel who will secure one as soon as possible.

Aislechairs
Northwest also has available a specially designed wheelchair for our non-ambulatory customers to use in reaching their seat when boarding and deplaning our aircraft. We call these special wheelchairs "aislechairs" because they fit the aisles of our aircraft.

Most stations have aislechairs available in each jetway or gate area where the transfer from a customer's personal wheelchair can be made.

Onboard Wheelchairs
Every Northwest aircraft has an onboard wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft and may be used by our customers to move to and from the lavatory.

Our flight attendants are trained on the use of this wheelchair and will assist you with its use. However they are not required to lift or carry you.

This onboard wheelchair is not used outside the aircraft and will always remain onboard since our fleet cannot take off without this equipment.

Alternative Boarding Devices
Some of our stations do not have boarding bridges, instead stairways are provided for boarding. If you are unable to ascend or descend steps, please let us know and we will provide an alternative boarding device.

The stations include: Palm Springs (PSP), and San Jose (SJC), California; Steamboat Springs (HDN) and Vail (EGE), Colorado; Grand Cayman (GCM), Cayman Islands, and Montego Bay (MBJ), Jamaica. In addition, some of our seasonal stations may not have boarding bridges.

Electric carts are available at our Minneapolis/St. Paul hub as well as other airports.  Note that electric carts are not available at all locations, including Detroit and Memphis hubs.

These carts are available for use by our semi-ambulatory customers when walking longer distances is a problem. These carts will pick-up and drop-off customers throughout the terminal.

Please note that electric cart service can not be requested in advance.  Electric carts in Minneapolis/St. Paul run on a "bus-stop" system.  Carts are designated which concourses they serve: C, D, F and G.  There are cart stops at each gate.  Carts run every 4-7 minutes.