Accessibility and Assistance

> Assistance at the Airport
> Airport Accessibility
> Assistance Inflight
> Northwest Aircraft Accessibility
> Airlink Aircraft Accessibility
> Complaint Resolution Official

Northwest's customer service and contract service personnel are available to assist customers with disabilities in boarding and deplaning using our own equipment.

We provide transfer service on and off the aircraft using boarding chairs called aislechairs which are uniquely designed for narrow aircraft aisles.

If you are making a connection, we will provide assistance between flights using our aislechairs, regular wheelchairs and electric carts. If needed, we will make available your own wheelchair from the aircraft cargo compartment for your use during your layover. Please keep in mind that any required assembly and disassembly and limited time between flights often make this option impractical. Consider leaving your own personal wheelchair checked and take advantage of our wheelchair and/or electric cart service.

At your destination airport, we can provide deplaning assistance and make available your personal wheelchair at the gate or at the baggage claim, whichever you prefer. If you choose to have your wheelchair delivered at the luggage claim, we will provide wheelchair service to that area.

If you are picking up a customer requiring assistance, please approach the front counter for a gate pass so you can meet your party at the gate.

Airport Facilities
Northwest leases ticket and gate counter space from local airport authorities. We work closely with these authorities to ensure that our services are available to everyone.

Improved Ticket Counter and Gate Podiums
As Northwest installs or renovates ticket counter space, we are committed to assuring increased accessibility for people with disabilities. Gate areas are also included.

Flight Information Displays
At most Northwest airport locations, we have television monitors that display flight information for all our customers.

Gate Information Displays
At our gate areas, we have LED (Light Emitting Diode) displays that indicate specific flight information. Gate agents also provide verbal flight information including boarding announcements and any flight irregularity.

Telecommunication Device for the Deaf (TDD)
TDDs are available at most locations and are appropriately marked. Our customer service personnel will be happy to assist you in locating them.

Security Screening
Airport security screening is required for all customers. A hand search can be performed for people with disabilities and private screenings are available upon request.

Our flight attendants are highly qualified to see to the safety and comfort of all our customers during the flight. They have also been trained to provide limited additional service to people with disabilities.

Northwest flight attendants can assist you in attaining and using an onboard wheelchair and stowing or retrieving carry-on items. They can also help you take oral medication, identify food items on your meal tray, and help open packages.

Flights attendants are not permitted to assist with eating or personal hygiene. They cannot lift or carry you, and they cannot provide medical services such as giving injections. If your medical condition requires others to provide this type of care, consider traveling with a ticketed companion who can see to these needs during the flight.

Northwest prides itself on making its aircraft accessible for our customers with disabilities. Accessible features of our fleet include movable aisle armrests, wheelchair stowage locations, on-board wheelchairs and accessible lavatories.

Movable Aisle Armrests
Northwest provides movable aisle armrest seats so customers who use an aislechair to board the aircraft can more easily transfer from an aisle into their seat.

On most of our aircraft, all rows in the coach cabin have movable aisle armrest seats with the exception of the bulkhead and exit rows. On other aircraft types, we have a limited number of movable aisle armrest seats. On select aircraft, our first class seats may feature movable aisle armrest seats.

Priority Wheelchair Stowage Location
Northwest provides a designated location on each aircraft for priority stowage for at least one (1) folding personal wheelchair. Customers wishing to use this priority stowage location must take advantage of our pre-boarding process. Wheelchairs stowed in this location have priority over other carry-on items except those of through passengers.

In addition to this designated location, wheelchairs may be stowed in closets, overhead bins and underneath the seat.

Please note that stowage locations may not accommodate all sizes of wheelchairs.

Onboard Wheelchair
Every Northwest aircraft has an on-board wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft and may be used by our customers to move to and from the lavatory.

Our flight attendants are trained on the use of this wheelchair and will assist you with its use. However they are not required to lift or carry you.

This onboard wheelchair is not used outside the aircraft and will always remain on board since our fleet cannot take off without this equipment.

Accessible Lavatories
Northwest's wide-body (dual aisle) aircraft, including all Boeing 747-200 and select Boeing 747-400 (ship numbers 6310-6316) aircraft, feature an on-board wheelchair accessible lavatory.

Our Airlink fleet consists of :

Compass (CP) operated:

• Embraer 175 (E75)

Mesaba (XJ) operated:

• Canadair Regional Jet (CRJ-200 and CRJ-900)
• Saab 340

Pinnacle Airlines (9E) operated:

• Canadair Regional Jet (CRJ-200)

Movable Aisle Armrests
The following Airlink aircrafts have movable aisle armrests:

• Canadair Regional Jet (CRJ-200 and CRJ-900)
• Embraer 175 (E75)
• Saab 340

Wheelchair Stowage Locations
None of the aircrafts have a designated location for priority wheelchair stowage.

On-Board Wheelchair Availability
The Embraer 175 and Canadair Regional Jet CRJ-900 have a wheelchair available on-board.

Accessible Lavatories
None of our Airlink aircrafts have a fully wheelchair accessible lavatory. All aircraft have assist handles or bars.

If you encounter problems when traveling on Northwest, feel free to ask our Northwest customer service personnel for a Complaint Resolution Official (CRO).

Our CROs have been specially trained in sensitivity and awareness, as well as applicable Federal Aviation Administration (FAA), Department of Transportation (DOT), Air Carrier Access Act (ACAA) and Americans with Disabilities Act (ADA) regulations and legislation. They will be glad to respond to your concerns. Our CROs are available during operating hours at all airport locations.