WorldClubs® Membership Policies and Lounge Rules
|
Eligibility
Persons or members using the lounge must be 21 years old, or accompanied by an adult 21 years old or older.
A valid government issued photo ID in addition to your valid WorldClubs membership card is required for admittance to WorldClubs and affiliated lounges. You will be asked to sign a roster with your name and WorldClubs account number upon entering affiliated or international lounges.
Expired membership cards will be retained by the WorldClubs representative or affiliated lounge representative.
 Return to top
|
Renewals and Fees
Approximately four weeks before your membership expires, you'll receive a renewal application in the mail. To renew your membership, visit nwa.com or any WorldClubs location (excluding affiliated lounges), call, fax or mail in your application. The WorldClubs service center can be reached by phone by calling 1-800-692-3788 (in the US) or 1-612-727-9223 (outside the U.S.).
If your membership expires, a $50 initiation fee will apply to reinstate your membership. WorldPerks Elite members receive a one-time initiation fee waiver and also receive exclusive membership discounts, based on status. Fees and policies subject to change without notice.
Note: Your WorldClubs membership fee is non-refundable.
Return to top
Hours of Operation
WorldClubs hours vary by location and are subject to change. U.S. WorldClubs may be closed on Thanksgiving, Christmas and New Year's Day.
Return to top
Guests
WorldClubs members are welcome to bring immediate family members (spouse and children under 21 years of age) OR up to two guests with you when you visit WorldClubs, space permitting. However, you must remain with your guests at all times during the visit.
You may bring additional guests, space permitting, for a $25 fee per guest. To enjoy club privileges, guests must be at least 21 years of age, accompany the member and abide by all WorldClubs rules. A $45 per guest one-time fee applies for guests not accompanied by a WorldClubs member.
Return to top
Spouse and Domestic Partner Memberships
Spouse and domestic partner memberships apply to legal spouse or domestic partner only. A marriage certificate or proof of relationship is required.
Spouse and domestic partner memberships can be issued in conjunction with a paid primary membership and must be the same membership type as the primary membership.
If your paid primary membership is unexpired, the cost of the spousal or domestic partner membership will be calculated as a prorated membership fee over the remaining full months of your membership.
Return to top
Card Privileges
Your membership card is exclusively for your own use and is not transferable. WorldClubs service representatives will retain cards presented by anyone other than the cardholder.
Return to top
Lost Card
If your WorldClubs card is lost or stolen, please contact WorldClubs and request a replacement card. There is a fee payable at time of processing for replacement of lost or stolen cards.
Return to top
Attire and Conduct
We ask that the attire and conduct of members and guests be in keeping with business and professional atmosphere. Travel industry employees are not allowed access to the lounge while in uniform. Northwest reserves the right to deny admission to any member or guest whose behavior is deemed improper or objectionable or whose conduct affects the safety and comfort of others. Such member's membership may be revoked by Northwest Airlines at its sole discretion.
Return to top
Food and Drink
Since complimentary snacks are one of the benefits of your membership, food from outside sources may not be brought into the WorldClubs. Please do not remove food, beverages, or periodicals from the WorldClubs.
Return to top
Conference Rooms
You are welcome to reserve a semi-private conference room for meetings of two or more people. Semi-private conference rooms are complimentary. You must remain with your group at all times.
Enclosed conference rooms may be reserved by WorldClubs members for a nominal hourly fee (one hour or any portion there of). Non-members are required to purchase a one-time visit pass in addition to the per hour fee. To reserve an enclosed conference room, we require a credit card guarantee and will charge a cancellation fee for non-fulfilled reservations. For reservations, please call the appropriate club in advance. See club locations for phone numbers.
Return to top
Luggage Carts
Airport luggage carts are not permitted in WorldClubs.
Return to top
Lost or Stolen Articles
Northwest Airlines will not be held responsible for any articles lost or stolen in the WorldClubs.
Return to top
Animals
Pets are not allowed in the WorldClubs, including those in travel kennels, cages, and carriers. Exception: guide dogs and special-assistance animals.
Return to top
Miscellaneous
Use of all WorldClubs facilities is subject to the rules and conditions set by Northwest Airlines, which are subject to change at any time.
Northwest Airlines reserves the right to restrict, alter or modify the fees, benefits, services, hours of operation, policies and locations at any time with or without written notice to its members.
Return to top
Non-traveling WorldClubs Members
Per the Transportation Security Administration (TSA), non-traveling WorldClubs Members must have a declared business reason to gain access to the secured area of the airport. A business reason is defined as a scheduled meeting at a WorldClubs location.
To schedule a meeting, please contact the domestic WorldClubs lounge you will be utilizing for your business meeting a minimum of 24-hours prior to your meeting. When scheduling a meeting, please be prepared to provide your name, WorldClubs membership number and the time and date of your business meeting. Non-traveling member access cannot be granted to domestic WorldClubs locations located in an International departure terminal (San Francisco).
The list of WorldClubs members with scheduled business meetings will be provided to checkpoint security on a daily basis. If the airport has multiple checkpoints, please proceed to the checkpoint with the Elite Priority Line or the closest checkpoint to the WorldClubs. Your WorldClubs membership card and government issued photo ID will be verified against the list held by security. Please note, WorldClubs lounges do not have the authority to add members to this list once it has been provided to security.
Policies and procedures for non-traveling WorldClubs member access may vary depending on TSA requirements and may change without notice. Please call the WorldClubs location directly for specific instructions for the procedures in any specific city.
Return to top
|
