Commitment - Provide prompt ticket refunds

Northwest Airlines will issue refunds for eligible tickets within 7 days for credit card purchases and 20 days for cash purchases.

Current Refund Processing

Refund requests may be submitted to Northwest Airlines through one of the following options:

• U.S. Mail
• Telephone
• Internet/E-mail (electronic mail)
• Facsimiles (faxes)
• Electronic Refund Mask
• Airport Requests
• Reservations' Queue Settings

The first four options are methods our customers or travel agents choose from to request a refund directly from the Passenger Refunds Department. The remaining options are used when customers request a refund through Northwest Airlines' Reservations, airport locations, Customer Care, and others.

If tickets were purchased through a travel agency, customers have the option of submitting their tickets to the issuing travel agency to request a refund.

Customers may obtain Passenger Refunds' contact information through nwa.com, Northwest Reservations, or through Customer Service Agents at our airports. More detailed information is also available through the Refunds web page. Northwest Airlines Passenger Refunds contact information

• Northwest Airlines, Inc.
  C6591 - Passenger Refunds
  7500 Airline Drive
  Minneapolis, MN 55450-1101
• Telephone 612-726-2422
• Internet / E-mail www.nwa.com/services/refunds
• Facsimile 612-727-7804

Northwest Airlines' Customer Guide also includes a section with contact information for the Passenger Refunds Department.

All refund requests are entered into the Refunds database by ticket numbers, at which point a file reference number is assigned. Requests are then reviewed for eligibility and answered using pre-formatted or custom letters. These responses include specific information related to the request, along with information about any refund due.

Note: Due to the nature of credit card billing cycles, often times credits are posted to customers' credit card accounts within days of processing, but the transaction may not appear on customers' credit card billing statements until the following month.

Commitment #7: Accommodate Passengers with Disabilities and Special Needs