nwa.com Reservations
Frequently Asked Questions

You may send an e-mail of your purchased itinerary to yourself or a friend from the "My Booking Info" section of nwa.com Reservations. Click the "E-mail Itinerary" link and provide the e-mail address(es) you would like the itinerary sent to.

If your departure is within 90 days, you can select seats by visiting "Manage My Reservations" on nwa.com/asia anytime after you complete the booking. If you are unable to select seats prior to travel, seats may be assigned at the time of check-in.

You do not need to enter the information each time you reserve a flight. For your convenience, this information can be saved in the "Preferences" section of "My Booking Info." To select or update your preferences, go to "My Booking Info" and click " Member Information." Scroll down to "Preferences" to review, edit, add, or delete your frequent flyer program and special request information. Click "save" when you're done.

Under our Customer First Guidelines, you may cancel your reservation by the end of the next day after your purchase was made. To cancel and request refund, retrieve your reservation from the Manage My Reservation link, and click on the Cancel Reservation and request refund from the Travel Reservation and E-Ticket Details page.

Please contact Northwest Airlines Reservations with your Confirmation number, which is stated on your Confirmation E-mail or Trip Summary & Receipt. For Award Travel Reservations, you also have an option to change the itinerary online. Please visit Manage My Reservations section of nwa.com/asia.

You can find current arrival or departure information for any Northwest Airlines or Northwest-designated affiliate partner's flight with our Flight and Gate Status. You may also sign up for My NWA Info to receive flight and gate status notification of your flight's departure or arrival. Notifications can be sent to any e-mail address -- including a traditional e-mail inbox, web-enabled phone or alphanumeric pager.

If an E-Ticket is available for your flight, you will receive an e-mail itinerary, receipt, and purchase confirmation. When you check in for your flight, you will need to provide your name, flight number, together with your passport and any other travel documents as required for your itinerary.

If an E-Ticket option is not available for your flight, you will receive paper airline tickets by mail. If your departure is more than seven business days after your date of purchase, you will receive your paper tickets via regular mail within seven business days.

You can redeem your Electronic Miscellaneous Charges Order or Electronic Transportation Credit Voucher with nwa.com Reservations or by phone with Northwest Airlines Reservations.

Northwest Airlines E-Certs allow customers to search for flights on nwa.com that qualify for valuable discounts on available fares. For more information on the use of E-certs, click here.

When a schedule change occurs we contact passengers based on their date of departure. If your travel is for a date in the future, you are likely to have not been contacted yet. If you have noticed a change in your reservation, we ask that you please contact Northwest Airlines Reservations. They will be able to assist you with the details of the change and helping you with reviewing other possible flight options, if you chose.

If there has been a change to your reservation and you are unable to accept the new the times, please contact Northwest Airlines Reservations. They will be able to assist you with finding other possible flights or explaining your other options to you.

View the appropriate Award Chart for Mileage Upgrade requirements for your specific trip. You must have enough available miles in your account to complete a Mileage Upgrade. Please note, when making your Mileage Upgrade reservation on nwa.com, you may receive fares that are a combination of Economy and First or World Business Class.

nwa.com Reservations uses a real-time reservation database, the same used by travel agents worldwide, listing actual ticket prices and availability. As airlines fill flights or change fares, the database immediately reflects those changes. Always be sure to double-check prices when reserving or purchasing tickets, as the fare may have changed since you first searched for fares or created your itinerary.

nwa.com Reservations shows you only those flights that have seats available. The fare advertised may apply to only a few seats and those seats may have already been sold.

nwa.com Reservations uses a real-time reservation database, the same used by travel agents worldwide. Availability can change between the time an itinerary is created and a ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight can be fully sold out within minutes after your search.

If upgrades are not available, nwa.com Reservations will return non-upgraded fares. It is possible, if upgrades are not available for your whole itinerary, only a portion of the itinerary will be upgraded. You will be charged mileage for each leg of your journey that contains an upgraded segment. Please check the cabin class carefully before proceeding with your purchase.

Yes. You can book a ticket for another person when using your WorldPerks miles.

Award Travel Reservations can be made for flights on Northwest Airlines, its Airlink Partners, Mesaba, and Pinnacle Airlines, Alaska Airlines, KLM Royal Dutch Airlines, Continental Airlines, Delta Air Lines, Air France and Aeromexico and Japan Airlines.

PerkSaver Awards offer you a savings on award travel prices, but are limited and subject to availability and restrictions. If you have flexibility in your travel plans, we encourage you to try searching by different travel dates or designations. You may use the Award Calendar to review the flight availability on a monthly basis, or try PerkPass^SM Awards which allow you to bypass the restrictions associated with PerkSaver Awards. Although the PerkPass option requires a higher number of miles, you will find greater seat availability.

We also encourage our customers to make reservations as far in advance as possible. Please be aware that travel to prime destinations during peak periods may require the PerkPass option to secure seats.

You may check your Mileage Balance for available banked miles in your account, then view the appropriate Award Chart for mileage requirements. You must have enough available miles in your account to complete an Award Travel Reservation. nwa.com Award Travel Reservations will also advise you of the number of miles that are required for your itinerary and the number of miles that will be deducted from your account when you choose to purchase online. Please note when making your Award Travel Reservation on nwa.com you may receive fares that are a combination between PerkSaver and PerkPass Awards and/or different classes of service.

nwa.com Reservations uses the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your PIN, address, phone number, or your credit card number) so that it is available only to you and the nwa.com Reservations agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.

This may occur because the credit card link may be down, or your credit card company was not able to authorize the purchase under the credit card number provided. Please ensure your credit card information was entered correctly, and if you have further question about your credit card, please contact your credit card company to check the status of your account.