Travel Insurance Frequently Asked Questions
If you have questions about Travel Insurance and how it can work for you, this section should give you the answers you need to make your decision.
For any additional questions or for assistance with an existing policy, please select your country of residence below to contact Mondial Assistance directly.
Residents of SingaporeIf you do not have an existing policy:
Sales Helpline
Available Monday – Friday, 09:00 – 17:00
Phone: +(65) 6327 2210
Toll-free within Singapore: 1 800 327 2210
Email: travelsales@mondial-assistance.com.sg
If you already have an existing policy:
Claims & Assistance Helpline
Available 24 hours a day, 7 days a week:
Phone: +(65) 6327 2215 (reverse charges if calling from abroad)
Toll-free within Singapore: 1 800 327 2215
Email: claims@mondial-assistance.com.sg
You may also view more details including the complete Terms and Conditions by visiting the Mondial Assistance website.
Residents of Thailand
If you do not have an existing policy:
Sales Helpline
Available Monday – Friday, 08:30 – 17:30
Phone: +66 (0) 2305 8512
Toll-free within Thailand: 1 800 777 000 (land) or 1 401 777 000 (mobile)
Email: nwasales@mondial-assistance-thailand.com
If you already have an existing policy:
Claims & Assistance Helpline
Available 24 hours a day, 7 days a week:
Phone: +66 (0) 2305 8533 (reverse charges if calling from abroad)
Email: claim@mondial-assistance-thailand.com
You may also view more details including the complete Terms and Conditions by visiting the Mondial Assistance website.
Northwest has partnered with Mondial Assistance to provide you with travel insurance protection. This coverage is the combination of travel insurance benefits and travel assistance services designed to provide you greater peace of mind and added protection when traveling. It’s something that every traveler needs, no matter what type of trip they’re taking.
2. Why should I purchase travel insurance?
Travel insurance insures your financial investment (up to the amount of your policy limits) should your trip be cancelled for a covered reason, and it provides valuable assistance services. Subject to the Terms and Conditions, here are a few of the benefits you’ll enjoy:
- Coverage for medical and dental expenses due to sickness or injury incurred overseas;
- Coverage for the unredeemable travel and accommodation expenses of your travel investment if you have to cancel your travel for a covered reason;
- Coverage for loss or damage to your baggage and personal effects;
- 24-hour medical assistance;
- 24-hour concierge and travel assistance.
3. What will the 24-hour assistance services do for me?
Mondial Assistance offers a 24-hour hotline staffed with multilingual specialists, trained to help travelers with emergency medical, legal or travel help. And should a medical emergency arise, we will coordinate medical assistance and emergency transportation.
4. Can I cancel my trip for any reason and get all my money back?
No. Trip Cancellation coverage will only refund prepaid, non-refundable payments if you have to cancel for a covered reason. Covered reasons include death, injury, or sickness of you or an immediate family member or certain terrorist acts. There are other reasons as well; see the Policy for complete details. Please note that no benefits will be extended for cancellations due to business obligations or simply changing your mind, as these are not covered reasons.
5. Are there events or medical conditions that are not covered?
Every insurance plan contains restrictions and limitations. For more information, please refer to the Terms and Conditions or contact Mondial Assistance.
6. Who provides the insurance for these plans?
Travel Insurance is underwritten by Tokio Marine and Fire Insurance Company (Singapore/Thailand) PTE Limited. Mondial Assistance is the administrator of all emergency assistance services and benefits of the insurance.
7. Who can I call if I have questions about travel insurance?
Call Mondial Assistance directly. Click the link for your country of residence above to obtain the contact information.
8. Why isn’t my travel insurance purchase displayed in my Northwest itinerary?
Coverage is purchased directly through Mondial Assistance, Northwest’s preferred supplier. All policy documentation will be sent directly to you from Mondial Assistance.
9. When is the best time to purchase travel insurance in order to be covered?
Right away! We recommend that you purchase as early as possible to have the greater peace of mind that comes with knowing you’re covered and to take full advantage of all benefits.
